ModuFlex AirEdge – Pegged Male Ramp - Silver Grey

SHIPPING POLICY

FIXED FEE SHIPPING - AUSTRALIA WIDE

Experience Stress Free Shopping and Fast Delivery.

Your shipping policy is now fixed-fee, clear and fair. The shipping cost is determined based on your order total and/or number of tiles. By shopping with us, you agree to the terms below.

A. Shipping Costs
● Shipping fees are fixed based on order value and/or quantity of tiles. The fee is calculated and displayed during checkout—before you complete your purchase.
● There are no additional shipping charges asked for after your order is placed, except as noted under “Remote Locations” below.

B. Remote Locations & Special Regions
● Some remote or hard-to-reach locations (for example, certain postcodes in Western Australia, Northern Territory, rural or inaccessible areas) may have shipping costs beyond what our standard fixed fee covers.
● If your address is in one of these regions and courier costs exceed the fixed shipping fee shown at checkout, we will contact you before dispatch with an adjusted shipping cost.
● You will have the option to accept the adjusted fee and proceed with shipping, or decline, in which case we will cancel your order and issue a full refund.

C. Processing & Dispatch
● Orders are processed within 1–3 business days, with a cutoff time of 2pm AEST on weekdays.
● Once your shipping fee is confirmed (after checkout or adjusted for remote locations), your order is dispatched using our usual carriers.

D. Delivery Timeframes
● For metro / capital city areas: expected delivery is 3-8 business days from dispatch.
● Remote or regional locations—including those in Western Australia and Northern Territory—may take longer, depending on courier reach and access.

E. Delivery Tracking & Carrier Selection
● You'll receive a tracking number via email as soon as your order is shipped.
● We work with trusted carriers such as Australia Post, StarTrack, TNT, FedEx, and other reputable carriers.

F. Change of Delivery Address:
● To change your delivery address, please contact us within one day of order placement, before dispatch. Once an order is in transit, we're unable to redirect it. However, for any post-purchase address changes, reach out to us promptly, and we'll do our best to accommodate your request.

G. Order Cancellations:
● Once an order is shipped, it cannot be canceled. Refer to our refund/exchange policy for more options.

H. Managing Transit Issues:
● We take extra care to ensure your order reaches you in perfect condition. In the rare event of transit damage, we're here to help you with a swift resolution.

A Promise from Us to You
We understand your excitement for your new purchase, and we match it with our commitment to fast delivery. Your satisfaction is our top priority.

Customer Support is Just a Click Away:
We're dedicated to making your shopping experience as seamless and enjoyable as possible. For any enquiries or assistance, reach out to us via our Contact page, email us at info@moduflex.com.au, or call us at (03) 9969 7000, available from 8am to 8pm Monday to Friday, 10am to 6pm Saturday - Sunday.

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ModuFlex - “In Quality We Trust.”

RETURNS AND EXCHANGES

30 DAY RETURN POLICY
Easy Returns with ModuFlex – We Value Your Satisfaction

ModuFlex offers 30 Day Money Back Guarantee on all online purchases

1. Damaged, Wrong Products, or Issues

• Upon receipt, promptly inspect your order for defects, damage, or incorrect items.
  
• This inspection excludes any damage to the external packaging itself.
  
• Contact us immediately for assessment and resolution.
  
• ModuFlex covers all return costs for damaged or incorrect products.
  

2. Issues After Installation

• Encountering problems post-installation? Our warranty policy provides guidance and support.

3. Changed Your Mind?

• Our 30-Day Return Policy has you covered.
  
• Condition: Product must be unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.
  
• Initiate Return: Contact us using the contact form, or email, or by phone.
  
• Return Shipping: You are responsible for all return shipping costs.
  
• Inspection and Notification: We will email you upon receiving and inspecting the returned item, informing you about your refund's status.
  
• Refund Processing: If approved, your refund will be processed within 3 business days, credited back to your original payment method.

4. Exchange

• Exchange Period: You can exchange items within 30 days of purchase. Exchanges are not permitted after 30 days.
  
• Item Condition: Items must be unused and in the same condition as received. Used, washed, or scratched items are ineligible for exchange.
  
• Product Variations: Exchanges allowed for different colours or styles.
  
• Original Packaging: Return items in their original packaging with the receipt or proof of purchase.
  
• Shipping Costs: You are responsible for all shipping costs related to the exchange. (Refer to the 'Shipping' section for details).
  
• Inspection and Approval: We will inspect your return and notify you of the exchange's approval or rejection via email.
  
• Processing Exchange: Once approved and shipping costs are paid, your exchange will be processed. The new item will be dispatched the next business day.
  
• Contact Information: For exchanges, contact us via our Contact page, by email at info@moduflex.com.au, or call us at (03) 9969 7000, available from 8am to 8pm Monday to Friday, 10am to 6pm Saturday to Sunday.
  
  ModuFlex - Garage Floor Tiles
  5/543 Cooper Street
  Epping VIC 3076
  Australia
  
  

Trust ModuFlex for a seamless return experience. Need help or have questions? Reach out to us .

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ModuFlex - “In Quality We Trust.”