Warranty Policy

Our Commitment

• We're dedicated to offering exceptional customer support, addressing all your flooring inquiries and needs.
• New flooring is a significant investment, and we understand the importance of your confidence in our premium products.

Warranty Coverage

• Enjoy a comprehensive 15-year limited warranty from the date of purchase, with an expected lifespan of 25 years.
• Warranty includes manufacturing defects and damages, excluding normal wear and tear or misuse.
• Coverage is exclusive to the original purchaser and is non-transferable
• If a builder or developer initially purchases the flooring, the resident, up to 36 months post-purchase, is covered.

What Is Covered

• ModuFlex warranty covers all products against material defects, ensuring they meet intended performance standards. This includes protection from manufacturing defects such as cracking, peeling, or significant colour fading, effective for a period of 15 years from the date of purchase.

What Is NOT Covered

• Damage from improper use or installation, including scratches, surface marks, or stains.
• Cosmetic defects on non-visible parts that don't affect product performance.
• Issues arising from improper installation, maintenance, misuse, or accidents.
• Labor costs and any additional expenses related to repair or replacement.

Warranty Terms

• Products are guaranteed to be free from material defects when installed and maintained as per ModuFlex's instructions.
• The warranty is valid only with the original purchase receipt.
• ModuFlex will repair or replace, free of charge, any part deemed materially defective.
• • All associated costs for repair or replacement under this warranty are covered by ModuFlex.

Limitation of Damages

• ModuFlex is not liable for any consequential damages resulting from a breach of this warranty.

Damaged or Defective Products

• Immediate replacements for items with manufacturing defects or shipping damages.
• Defective items must be returned before dispatching replacements.

Repair or Replace Decision

• We may opt for repairs over replacements if feasible.
• Contact us for a thorough evaluation if repairs are deemed suitable for your damaged item.
• We reserve the right to repair items instead of replacing them, if repairs are deemed to be suitable.

Refund Option

• If replacement or repair isn't possible or suitable, we'll provide a full refund for damaged or defective items.

Filing a Warranty Claim

• For warranty issues, please contact us through our website’s contact form, by email at info@moduflex.com.au, or by phone at (03) 9969 7000, available from 8am to 8pm Monday to Friday, 10am to 6pm Saturday to Sunday.

Need More Information?

• If you require additional information, our friendly team is here to assist you.