SHIPPING POLICY

FAST AND TRANSPARENT - AUSTRALIA WIDE

Your shipping works the way you want—simple, fair, and upfront.

Our shipping policy, simple and convenient, applies to all domestic (Australian) orders. By shopping with us, you agree to the terms outlined below:

A. Shipping Costs
1) Order Placement
Simply place your order for ModuFlex tiles on our website — no shipping fee is charged upfront.
2) Shipping Quote Within 24 Hours.
Within 24 hours of your order, our team will generate the most competitive shipping rate using our shipping portal. We collaborate with reliable carriers to secure the best value for your delivery.
- Your shipping quote (reflecting the most competitive rate available)
- A secure payment link to cover the shipping cost
3) You Confirm
- Approve the quote? Pay through the link and your order will be dispatched promptly.
- Not satisfied? Simply let us know. We’ll cancel your order and issue a full refund — no questions asked.

B. Typical Shipping Costs (Capital Cities Only)
These are indicative costs to help you plan ahead:
- Single garage tile order: approximately $150
- Double garage tile order: approximately $250

C. Processing and Dispatch
- Orders are processed within 1-3 business days, with a daily cutoff time of 2pm AEST.
- Once you’ve paid the shipping fee, your order will be dispatched promptly.

D. Delivery Tracking & Carrier Selection
- You'll receive a tracking number via email as soon as your order is shipped.
- We work with trusted carriers such as Australia Post, TNT Australia, FedEx, and StarTrack, but our priority is always securing the best rate for you.

E. Why This Approach Works
- Customer Confidence: Transparent pricing and clear timelines reduce surprises and build trust.
- Operational Efficiency: Your order is confirmed first, then fulfilled once you approve the shipping cost, a streamlined, customer-friendly workflow.
- Legal Alignment: Providing clear terms and fee options supports compliance with Australian Consumer Law by ensuring you don’t mislead customers about delivery costs or timelines..

F. Change of Delivery Address:
To change your delivery address, please contact us within one day of order placement, before dispatch. Once an order is in transit, we're unable to redirect it. However, for any post-purchase address changes, reach out to us promptly, and we'll do our best to accommodate your request.

G. Order Cancellations:
Once an order is shipped, it cannot be canceled. Refer to our refund/exchange policy for more options.

H. Managing Transit Issues:
We take extra care to ensure your order reaches you in perfect condition. In the rare event of transit damage, we're here to help you with a swift resolution.

A Promise from Us to You
We understand your excitement for your new purchase, and we match it with our commitment to fast delivery. Your satisfaction is our top priority.

Customer Support is Just a Click Away:
For further inquiries or assistance, please visit our Contact Us page, email us at info@moduflex.com.au, or consult our FAQs. We're dedicated to making your shopping experience as seamless and enjoyable as possible. For any enquiries or assistance, reach out to us via our Contact page, email us at info@moduflex.com.au, or call us at (03) 9969 7000.

ModuFlex - Garage Floor Tiles
Tel: (03) 9969 7000
8am - 8pm (AEST) Mon – Fri
10am - 6pm (AEST) Sat – Sun

Email: info@moduflex.com.au

Address:
15 Mckellar Way
Epping VIC 3076
Australia