SHIPPING POLICY

FIXED FEE SHIPPING - AUSTRALIA WIDE

Experience Stress Free Shopping and Fast Delivery.

Your shipping policy is now fixed-fee, clear and fair. The shipping cost is determined based on your order total and/or number of tiles. By shopping with us, you agree to the terms below.

A. Shipping Costs
● Shipping fees are fixed based on order value and/or quantity of tiles. The fee is calculated and displayed during checkout—before you complete your purchase.
● There are no additional shipping charges asked for after your order is placed, except as noted under “Remote Locations” below.

B. Remote Locations & Special Regions
● Some remote or hard-to-reach locations (for example, certain postcodes in Western Australia, Northern Territory, rural or inaccessible areas) may have shipping costs beyond what our standard fixed fee covers.
● If your address is in one of these regions and courier costs exceed the fixed shipping fee shown at checkout, we will contact you before dispatch with an adjusted shipping cost.
● You will have the option to accept the adjusted fee and proceed with shipping, or decline, in which case we will cancel your order and issue a full refund.

C. Processing & Dispatch
● Orders are processed within 1–3 business days, with a cutoff time of 2pm AEST on weekdays.
● Once your shipping fee is confirmed (after checkout or adjusted for remote locations), your order is dispatched using our usual carriers.

D. Delivery Timeframes
● For metro / capital city areas: expected delivery is 3-8 business days from dispatch.
● Remote or regional locations—including those in Western Australia and Northern Territory—may take longer, depending on courier reach and access.

E. Delivery Tracking & Carrier Selection
● You'll receive a tracking number via email as soon as your order is shipped.
● We work with trusted carriers such as Australia Post, StarTrack, TNT, FedEx, and other reputable carriers.

F. Change of Delivery Address:
● To change your delivery address, please contact us within one day of order placement, before dispatch. Once an order is in transit, we're unable to redirect it. However, for any post-purchase address changes, reach out to us promptly, and we'll do our best to accommodate your request.

G. Order Cancellations:
● Once an order is shipped, it cannot be canceled. Refer to our refund/exchange policy for more options.

H. Managing Transit Issues:
● We take extra care to ensure your order reaches you in perfect condition. In the rare event of transit damage, we're here to help you with a swift resolution.

A Promise from Us to You
We understand your excitement for your new purchase, and we match it with our commitment to fast delivery. Your satisfaction is our top priority.

Customer Support is Just a Click Away:
For further inquiries or assistance, please visit our Contact Us page, email us at info@moduflex.com.au, or consult our FAQs. We're dedicated to making your shopping experience as seamless and enjoyable as possible. For any enquiries or assistance, reach out to us via our Contact page, email us at info@moduflex.com.au, or call us at (03) 9969 7000.

ModuFlex - Garage Floor Tiles
Tel: (03) 9969 7000
8am - 8pm (AEST) Mon – Fri
10am - 6pm (AEST) Sat – Sun

Email: info@moduflex.com.au

Address:
15 Mckellar Way
Epping VIC 3076
Australia