SHIPPING POLICY

FREE SHIPPING AUSTRALIA WIDE

Experience Stress-Free Shopping with Our Free and Fast Delivery

Our shipping policy, simple and convenient, applies to all domestic (Australian) orders. By shopping with us, you agree to the terms outlined below:

A. Shipping Costs
We're delighted to offer free shipping on all orders over $50 across Australia, making your shopping experience even better. Any orders less than $50 will incur a flat shipping fee of $25.

B. Shipping and Handling Times:
Orders are processed within 1-2 business days. The order cut-off time is 2pm AEST. Typically, domestic deliveries take 2-6 business days depending on your location (Monday-Friday).

C. Dependable Delivery Services
We partner with a variety of reputable carriers, including AUSPOST, TNT AUSTRALIA, FEDEX, and STARTRACK to deliver your products promptly and in excellent condition. While we make every effort to ensure a smooth delivery, we cannot be held responsible for issues caused by incorrect addresses provided by the customer or if carriers face accessibility limitations.

D. Convenient Tracking:
Stay updated with the journey of your order. We provide trackable shipping with detailed tracking information sent directly to your email upon dispatch.

E. Change of Delivery Address:
To change your delivery address, please contact us within one day of order placement, before dispatch. Once an order is in transit, we're unable to redirect it. However, for any post-purchase address changes, reach out to us promptly, and we'll do our best to accommodate your request.

F. Order Cancellations:
Once an order is placed, it cannot be canceled. Refer to our refund/exchange policy for more options.

G. Managing Transit Issues:
We take extra care to ensure your order reaches you in perfect condition. In the rare event of transit damage, we're here to help you with a swift resolution.

A Promise from Us to You
We understand your excitement for your new purchase, and we match it with our commitment to fast delivery. Your satisfaction is our top priority.

Customer Support is Just a Click Away:
For further inquiries or assistance, please visit our Contact Us page, email us at info@moduflex.com.au, or consult our FAQs. We're dedicated to making your shopping experience as seamless and enjoyable as possible. For any enquiries or assistance, reach out to us via our Contact page, email us at info@moduflex.com.au, or call us at (03) 9969 7000.

ModuFlex - Garage Floor Tiles
Tel: (03) 9969 7000
8am - 8pm (AEST) Mon – Fri
10am - 6pm (AEST) Sat – Sun

Email: info@moduflex.com.au

Address:
5/543 Cooper Street
Epping VIC 3076
Australia